Refund Policy — LifeTycoon

Last updated: 28 September 2026

This Refund Policy explains when and how you can get a refund for a purchase in LifeTycoon. It is part of, and should be read with, our Terms of Service and Privacy Policy.

1. Summary

• All purchases in LifeTycoon are made through Google Play, which is the merchant of record and handles the money and the refund.
• Purchases are final, except: (a) within Google Play's standard self-service refund window as described below, and (b) where a refund is required by consumer-protection law that you cannot waive.
• Consumable tokens that you have already spent in the game are not refundable. Unspent tokens can be refunded within the Google Play window.
• We do not give partial refunds for a Pro unlock you have already used.
• This policy does not limit any statutory right you have that cannot be waived (see section 5).

2. What you can buy

* Prices are set in Google Play and shown to you in your local currency before you confirm. The price Google Play shows you at checkout is the price that applies.

3. Google Play's refund window

3.1 LifeTycoon Pro (pro_unlock)

Google Play offers a self-service refund for many purchases within about 48 hours of buying. To use it: open the Google Play Store → Menu → Payments & subscriptions → Budget & order history, select the order, and choose Refund or Report a problem. If the self-service option is not shown, contact Google Play support, or contact us (section 6) and we will not object to a refund requested in good faith within this window.

3.2 Revive and Re-roll tokens (revive_token, reroll_token)

• Unspent tokens — if you bought a token and have not yet used it in the game, you can request a refund within the same ~48-hour Google Play window. Because consumable refunds are often not available through the self-service screen, the fastest route is to email us (section 6) with your order ID; we will confirm the token is unspent and ask Google Play to refund it.
• Spent tokens — once you have used a token in the game (revived a character, or re-rolled a statistic), the token is consumed and cannot be refunded. The token did what it was bought to do.

3.3 No partial refund for a used Pro

LifeTycoon Pro is a one-time unlock. Once you have used Pro features, we do not offer a partial or pro-rated refund for "time used". A refund inside the window under section 3.1 removes the Pro unlock entirely.

3.4 After the window

Outside Google Play's window, purchases are final except where section 4 or section 5 applies.

4. Faulty, undelivered, or misdescribed purchases

Regardless of the window, if a purchase fails to deliver, does not work as described, or is charged in error (for example, you were charged but the Pro unlock or token never appeared, or you were double-charged), contact us at lifetycoon.support@gmail.com with your order ID. We will fix the delivery or, if we cannot, arrange a refund. You may also raise this directly with Google Play.

5. Your statutory rights are not affected

Nothing in this policy removes or reduces rights you have under law that cannot be waived, including:

• India — the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 (rights in respect of defective or deficient goods and services, and access to the consumer redressal fora).
• EEA / UK — consumer rights in digital content and services, including remedies where digital content is faulty or not as described. (Note: where you ask for immediate access to digital content and acknowledge that you lose the statutory "cooling-off" cancellation right by doing so, that right may not apply — but your rights in respect of faulty content remain.)
• United States — rights under applicable state consumer-protection law.

Where the law of your country gives you a broader refund right than this policy, that law applies.

6. How to contact us about a refund

Email: lifetycoon.support@gmail.com

Please include: the order ID (from your Google Play receipt email or order history), the item, the date of purchase, and a short description of the problem.

Target response time: we aim to reply within 5 business days and to resolve valid requests within 14 days. Refunds, when approved, are issued by Google Play to your original payment method on Google's timescale (often a few business days).

For anything Google must action directly (payment disputes, chargebacks), use Google Play → Payments & subscriptions → Budget & order history → the order → Report a problem, or Google Play support.

7. Abuse of refunds

Refunds are for genuine problems and genuine changes of mind inside the window. Repeated refunding, refunding after extracting the benefit of an item, or using refunds to obtain content or tokens for free may lead to loss of access to some or all Virtual Items or the Service (as set out in the Terms of Service) and to action by Google Play under its own policies. Google also applies its own refund-abuse checks.

8. Changes to this policy

We may update this policy as the products or the law change. The "Last updated" date will change and, for material changes, we will note them here or in the app before they take effect. The policy in force at the time of your purchase is the one that applies to that purchase.

9. Contact

Aman Juneja

Email: lifetycoon.support@gmail.com

Location: Gurugram, Haryana, India